Frequently Asked Questions
Everything you need to know about shopping with GIVA Sri Lanka
What is the standard delivery timeline within Sri Lanka?
We offer island-wide delivery. Orders within Colombo and suburbs typically arrive within 2-3 business days, while outstation deliveries may take 3-5 business days.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for most locations across Sri Lanka.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 7-day exchange policy for unworn items with original tags. Please contact our support team to initiate an exchange for a different size or style.
Are GIVA products made with authentic materials?
Absolutely. We pride ourselves on quality craftsmanship, using premium fabrics and materials designed to meet high fashion standards and durability.
How do I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS or email, which you can use on our courier partner's website to monitor your delivery.
Do you offer international shipping?
Currently, we primarily serve customers within Sri Lanka. However, for special international inquiries, please contact our customer service team directly.